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Shopping Information and Help
The information below should answer most of your questions regarding purchasing from this site - if you have a question that is not answered here please email or phone us on 0266723065 9am - 5pm Australian Eastern Standard Time.
Healthy Choices is an Australian company.
Our postal address is PO Box 5197 South Murwillumbah NSW 2484
B/H Phone +61 2 66723065
Fax - +61 2 66727960
We are committed to providing quality alternative products that are good for you and the environment, and that you might not find in every retail shop.
Guarantee
All our products carry a money back guaranteed. We will refund you the cost of your goods less the postage if you are unhappy with the performance of our produce.
This guarantee does not cover unusual damage or damage arising from non adherence to manufacturers guidelines.
Privacy
Healthy Choices does not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit. We collect only the personal information you allow us to collect, and then it is used only to help us serve you better. To view our complete Privacy Policy.
Do you ship Internationally?
Yes - we do - to selected countries which are listed in the drop down boxes on the checkout page.
What currency are your prices listed in?
All Prices on our web site are listed in Australian Dollars. You can choose to change the currency prices are listed in when you are within the shop environment. Or you can use this currency conversion tool to work out how much an item is in your own currency.
How do you ship your goods?
Goods are sent by Australia Post - Express Post to all locations within Australia..
Postage is added automatically to your order and will appear at the Confirmation Page (the page after Checkout page)
How much does postage cost within Australia?
| Weight of parcel | Cost per parcel |
| Less than 500g | $6.75 |
| Between 500g and 2.99kg | $9.95 |
| Between 3 - 5.99kg | $18.00 |
| Between 6kg and 8.99 kg | $27.00 |
** Some large items eg, Cacao Beans or Nibs 1kg bag are slightly heavier than 1kg once packaging is included, these goods are also quite bulky so no more than 2 x 1kg beans or nibs can fit in one 3kg satchel.
What are my International shipping choices?
Internationally goods are sent via
- Airmail - which generally takes between 5-21 days to arrive depending on your location.
- Express Post International 5-10 days - Trackable Post - If you require that your goods have a tracking number then you must choose Express Post International. We cannot be held responsible for goods getting lost if they sent via Airmail.
Once you have made your selection at the check out page, the appropriate postage rate is automatically calculated and will appear at the Confirmation page
Postage Free Items
Personal Lunar Fertility Guides, Emergency Fertility Calculations and Natal Lunar Phase Calculation - these three items are sent via email and therefore incur no postage charge.
What about Customs Duties?
Customs Duties in foreign countries, if any apply to the item you are buying, are paid by the purchaser.
How long does it take you to send the item?
Items are usually sent the next day after ordering - sometimes quicker.
To speed up the despatch process we ask that you be on the lookout for any communications from us. Sometimes we need to ask you questions about your order, and the quicker you reply - the quicker we can send your goods.
How do I pay?
We offer a number of payment methods on this website. They include:
- Credit Card online, or via phone or fax
- Paypal
- Cheque or Money Order via post (Australia only)
- Direct Deposit (Australia only)
We accept the following
We also accept Australian Cheques and Money Orders through the Post - to purchase our products offline - the simplest way is to complete all the buying steps - choose CHEQUE at the secure payment page and then our bank and postal details will appear at the receipt page. Then all you need to do is print a copy of your order, and send it to us.
We also accept direct deposit into our bank - again just proceed through the online buying process and our bank details will appear at the receipt page.
Credit Card Orders
Simply proceed through the online shop and submit your credit card details.
Contrary to popular belief - shopping online with your credit card is safe as long as you deal with a trusted retailer who maintains a site verified by Secure Socket Layering.
Healthy Choices has been operating online for over 6 years and offering online shopping for over 3 years. We have served hundreds of customers and have the utmost respect and concern for your privacy, satisfaction and safety.
We value each of our customers and intend to remain in business for many years to come.
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In your shopping experience, you will notice that when you come to the page where you are asked to provide your credit details - this SSL certificate will appear to let you know that your sensitive data is being encrypted. In addition - a padlock shouldl appear at the bottom of the screen and the URL address will be in the form https. BE ASSURED - YOUR DATA IS SAFE |
Phone or Fax orders
Choose your products and proceed through through the cart until you get to the Confirmation Page where you are asked to double check your order before proceeding to the Secure Check Out. You may then print this page and phone us with your details on - 0266723065 during normal business hours or you can add your credit card info to it including
Cardholders Name:
CardNumber:
Expiry Date:
Cardholders Signature:
and fax to +61 2 66727960.
Cheques / Money Orders - Australian only
Simply proceed through through the cart until you get to the payment page.
Choose the cheque / direct deposit option.
You will then be taken to the Receipt page, which will give you our address to send the cheque.
Please print out the Receipt page, attach your (Australian only) cheque or Money Order and post it to
Healthy Choices
PO Box 5197
SOuth Murwillumbah NSW 2484
Once we receive your cheque - you will be notified, and your order will be shipped once the funds have cleared into our bank account.
Please note - We can only Accept Australian Cheques and Money Orders in Australian Dollars.
Direct Deposit
We also accept deposits directly into our bank account.Simply proceed through through the cart until you get to the payment page.
Choose the cheque / direct deposit option.
You will then be taken to the Receipt page, which will provide you with the relevant direct deposit details so that you can put the payment directly into our account.
Once you have made the deposit please send us an email with your name and the receipt number so we can be on the look out for your deposit.
As soon as we see the funds, you will receive confirmation and we will send out your goods.
Do you give Refunds?
For food products - No unless there is something wrong with the food.
For other items - Yes- if you are unhappy with our products and return them to us we will issue a refund for the total cost excluding postage. This guarantee does not cover unusual damage or damage arising from non adherence to manufacturers guidelines. We do ask however that you let us know that you are sending the goods back before you send them.